PRE SALES - SERVICES
Mercury's engineering department is engaged in a constant research process to provide the leading-edge technology that best suits our clients’ business, reducing costs while maximizing benefits. MERCURY guarantees that, in addition to being the most modern and functional, the technology it offers is duly production-proven.

Division for type of solution:

  • Telephony (Call center - PBX - IVR)
  •  Access - Data - Satellite - IT – Telemetry
  •  Wireless y Services Various
  •  Transmission optical y Carriers Services

POST SALES - SERVICES
Post Sales technical support is a key element when it comes to building a successful relationship with clients.

  •  Technical personnel are available at any time to answer clients’ inquiries and promptly solve problems either by telephone or via the department’s own e-mail address.
  •  Using Help Desk access methods (modems, routers, etc.), Mercury's technical personnel can prevent malfunctions or re-configure equipment units from the company’s main offices.

LAB SUPPORT - SERVICES
A laboratory fully equipped with the latest technology and certified to comply with the ISO9001 Standard for Latin America, ensures fast and efficient performance, saving time and reducing costs

ON FIELD SUPPORT - SERVICES
More than 200 specialized technicians, a large fleet of vehicles, bases at critical locations across the country, and efficient logistics intelligence enable MERCURY to respond rapidly and provide assistance to its clients whenever and wherever required.

INSTALLATION - SERVICES
The industry leaders that manufacture the products and develop the technologies offered by MC certify Mercury's technical staff and this ensures a perfect installation, configuration, and start-up process.

MAINTENANCE - SERVICES
With MERCURY, you may choose among different maintenance plans adapted to your needs, combined in such a way that your telecommunications network is always protected:

  • Preventive
  • LAB
  • Corrective
  • Back Up

SERVICES BRIEF
Post Sales service support: by technology offered.

  •  Data & Telephony.
  •  Optical.
  •  Implementation.
  •  Installation & Maintenance.

Personalized support for each customer.

  • Supervisor assigned for each service agreement.

Logistic and LAB support for each areas.

  • 7x24 services and support time/needs.
  • CRM: customized reporting for each client. 
  • Online follow up by WEB.  
  • Incidences: average 2800 x month (service) in Q3/06.
  • ISO 9001:2000 Certified for all of the company process.